Refund policy

Returns and Exchange

Exchanges and Store Credit are available within 30 days with a receipt and only if the product is un-open and in re-sellable condition.

For an item to be eligible for a return or exchange, your it must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.  Once your item is approved as eligible, you will be issued a store credit for the amount spent on the returned item.  Store credits do not expire and are kept in our files, under your name with your customer rewards.  Or your return can be issued as a gift card to be easily transferred. Gift cards must be physically present to be redeemable.  

You can always contact us for any return question at brooksidetoy@gmail.com.

Refunds

We apologize for any inconvenience this may cause but our store policy is that we do not issue monetary refunds.  The fees and cost associated with issuing refunds is not within our operating budget.  To request a special exception due to living out of state or extenuating circumstances, contact us at brooksidetoy@gmail.com.

Defectives and issues

Contact us immediately if an item is defective or damaged, so that we can evaluate the issue and make it right.

Manufacturing defects

Please contact us to resolve any manufacturing defects.