Shipping policy

Shipping orders are processed within 24 hours (excluding weekends and holidays) after receiving your order confirmation email. Shipping charges for your order will be calculated and displayed at checkout. Orders placed after 10:00 AM Fridays will ship out on the following Monday.

Shipping Rates

These rates are for standard 3-5 day shipping.  FREE shipping for orders over $100.

Orders $0-20 ships for $10

Orders $20-$35 ships for $15

Orders 35-$50 ships for $20

Orders $50-$100 ships for $25

Orders $100 and up ship for FREE!

In-store Pick Up

You can skip the shipping fees with free local pickup at 330 W 63rd St, Kansas City, MO 64113. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 business day. We will send you an email when your order is ready. 

Our in-store pickup hours are during store hours Monday through Saturday and by arrangement on Sunday. Just let us know what name the order is under at the front register.

Returns and Exchange

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at brooksidetoy@gmail.com. Please note that returns will need to be sent to the following address:

330 W 63rd St, Kansas City, MO 64113

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at brooksidetoy@gmail.com.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at brooksidetoy@gmail.com.

Shipping charges are non-refundable.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Manufacturing defects

Please contact us to resolve any manufacturing defects.